e-Consult is an adjunct to all the services that we offer and is designed to give patients access to general routine questions. For patients wishing to find out more about self-help, they can feel confident about the advice provided.
Welcome to our website. It is full of useful information and offers several on-line functions - please see the buttons below. We suggest you start by having a look through the site. You might like to update your contact details and your clinical record. If appropriate you can order repeat prescriptions here - see button below. Your comments on any topic can be recorded here - please see the "Contact Details" section. If you are new to the area, have a look at our opening times , download a registration form and come and see us.
E-MAIL FOR GENERAL INFORMATION or PRESCRIPTION REQUESTS: KCCG.LostEnq@nhs.net (NB. Enq is a q as in enquiries not a g, this is not always clear when underlined) We do not unable to accept appointment bookings via e-mail
We are a small and dedicated team and we aim to provide you with friendly and efficient services to the best of our abilities. With discretion and confidentiality guaranteed your health and welfare is safe, secure and in good hands. We are a GP training practice aligned to the South West Peninsula Postgraduate Deanery; we train up-and-coming doctors wishing to make general practice their career. We also have attachments from medical students and will let patients know when registrars/students are participating in our services and it is always patient choice to be seen or not by attached clinicians.
Booking routine appointments: We are now able to offer routine appointment bookings on-line. Simply let the surgery know your e-mail address and we will add this to our clinical system, Microtest. We are now able to offer "The Waiting Room 2" from 9.2.18. The link to this is www.thewaiting-room.net and is completely separate to this website.
You will be sent the simple instructions on how to book appointments; this is limited to routine only for those patients who know in advance when they need to be seen. Meanwhile, our opening hours are such that this can be done by telephone or in person for between 8.00am and 6.30pm Mondays, Wednesdays and Fridays and 8.00am to 8.00pm on Tuesdays and Thursdays.
INCREASING ACCESS TO GENERAL PRACTICE (IAGP) in 2018: For the months of July to September 2018 we offered additional late evening appointments and Saturday morning surgeries in collaboration with the Fowey and Middleway practices by an agreed rota. This has proved very successful, particularly for patients who work long hours, and as a consequence we extended the pilot to include both Saturdays (opening hours 8.00am to 12 noon) and Sundays (opening hours 8.00am to 11.00 am) for October 2018 through to March 2019 and now beyond. IAGP is here to stay and we believe our patients will greatly benefit by increasing continuity of their care. Routine appointments for Lostwithiel can be booked through reception as usual - urgent appointments will be booked through the triage system run by the doctors.
With many people working we appreciate that lunchtimes may be the only time you have to contact us which is why we do not close at lunchtimes. If you have a specific request and find it difficult to get in touch during the day then send an e-mail to KCCG.LostEnq@nhs.net
An alternative is eConsult, starting 21.5.18 is the ability to find self-help for certain conditions, pharmacy advice and an opportunity to ask GP advice for routine questions : the link is https://lostwithielmedicalpractice.webgp.com/ (See the banner at the top of this page)
Annual Report: The practice attained 97.6% for the year April 2018 - March 2019 for the Quality and Outcomes Framework; this was the same as the previous year and we are delighted to retain our high standards.
PRIMARY CARE NETWORKS: See our "Leading to Autumn 2019" newsletter for details
(Site updated 25/09/2019)