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Practice Management

Rowena J Angell (f)

Mrs Rowena Angell

Rowena joined the Practice as manager in 2012, having joined the NHS in 1972 and as a practice manager in 1985.   She is involved in all aspects of running the practice, be it ensuring that the right systems are in place at the right time to provide high quality patient care or indeed changing light-bulbs!  She is responsible for human resources, finances, staff training, health and patient safety, premises and equipment and information technology - these are all within her widespread remit.    Rowena supports the GPs and staff in delivering the best services possible to Lostwithiel patients.   She is actively involved in the NHS KCCG locality clinical commissioning group which is developing patient services for Cornwall.   She has instigated the practice newsletter in order to keep patients up-to-date with the surgery services and health information.   She works full-time and is happy to talk to any patient wishing to discuss a problem, concerns or indeed plaudits.

Administration

Mrs Tara Baron       :    Medical Secretary

Mrs. Esther George :    Medical Records Administrator

Reception

Ms Maureen  McLaughlin

Mrs Helen Glover

Mrs Jane Bradley

Our receptionists provide an important link for patients with the practice and they are the initial contact point for general inquiries from patients. They provide basic information on services and can direct you to the right person depending on your health issue or query.    Our receptionists book the majority of routine patient appointments.   In addition, they undertake other important administrative tasks such as the appointment diary, processing new registrations and medical records, dealing with general inquiries, taking messages and helping patients whenever possible.    They are trained in issues such as of health and safety, equality and diversity, infection control, information governance and confidentiality,   They have a wealth of knowledge and information to be tapped into and can guide patients wherever needed.   We are in the process of recruiting two part-time receptionists to join the team.

 
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