YOUR FEEDBACK is helpful to us for monitoring the quality of our services provided to all our patients. There is a form from the Care Quality Commission where you can give your feedback in a few short steps and we would much appreciate you taking a few minutes to complete this regarding your own experiences. Please visit: https://www.cqc.org.uk/give-feedback-on-care ....and thank you.
Spring Covid Booster Vaccines: We are holding a spring Covid booster vaccination clinic on Saturday, 27th May 2023 in the surgery. This will be only for the over 75 years of age and appointments need to be booked please - just contact the surgery and receptionists will be pleased to hellp you. Other clinics will be held in the surrounding areas by booking either on-line or by telephoning 119 - these cannot be booked through our practice - thank you again.
If you are struggling with sleep problems, please visit https://www.sleepstation.org.uk/ for further information on registering with this helpful app and learn how to improve your sleep
ACUTE PRESSURES ON SERVICES : With the various planned strikes we would ask patients to be aware that urgent only requests are being prioritised if the current concern about acute respiratory illness remains high........Cornwall 111 continues to work on two hubs to respond to Strep A : we await further news and updates
NHS NUMBERS: if you do not know yours, there is a new on-line service to find this - www.nhs.uk/using-the-nhs/what-is-an-nhs-number/
KLINIK is our new online consulting system for routine questions and went live on 3rd January 2023. We aim to respond at the earliest opportunity, usually within 48 hours. NB. It will not be available for part of 14/1/23 due to maintenance work
WELCOME TO OUR WEBSITE: This has been built upon over many years and is full of useful information, including various on-line services - please see links below and Nos. 2 and 3 under the "Further information" heading. May we suggest looking through the site to start with. By registering as a member of the patient group you will be kept up-to-date with the quarterly newsletters and are invited to update contact details and records via the generic e-mail address below which is also used for repeat prescription requests. Your comments on any topic can be recorded here - please see the "Contact Details" section. If you are new to the area, have a look at our opening times , download a registration form and come and see us.
E-MAIL FOR GENERAL INFORMATION or PRESCRIPTION REQUESTS: We have changed this back to KCCG.LostEnq@nhs.net but please note that the Enq part of our generic e-mail ends in a Q not a G. All Cornish practices have had their e-mails changed to start with ciosicb but this is causing problems for prescription ordering via the website at the moment so until this is sorted out please continue to use KCCG.LostEnq@nhs.net Please also note that we are unable to accept appointment bookings via e-mail
We are a small and dedicated team and we aim to provide you with friendly, helpful and efficient services to the very best of our collective abilities. With discretion and confidentiality guaranteed, your health and welfare is safe, secure and in good hands. We are a GP training practice aligned to the South West Peninsula Postgraduate Deanery; we train up-and-coming doctors wishing to make general practice their career. We also have attachments from medical students and will let patients know when registrars/students are participating in our services and it is always patient choice to be seen or not by attached clinicians - you just need to tell the receptionist on arrival for your appointment if you prefer not to see a registrar
APPOINTMENTS: There is a daily morning triage system for all requests for a same-day appointment run by the GPs - if it is felt your request is "soon" rather than "urgent", you will be advised and booked in accordingly. Any request for a child under the age of 5 years is automatically given an appointment by the receptionist, bypassing triage. Routine appointments are available upon request - please speak to the receptionist who will be pleased to help. See the separate "Appointments" section above.
INCREASING ACCESS TO GENERAL PRACTICE (IAGP) : We started this in 2018 and for the first few months offered additional late evening appointments and Saturday morning surgeries in collaboration with the Fowey and Middleway practices by an agreed rota. This proved very successful, particularly for patients who work long hours, and as a consequence we extended the pilot to include both Saturdays (opening hours 8.00am to 12 noon) and Sundays (opening hours 8.00am to 11.00 am) for October 2018 through to March 2019 and now beyond. IAGP is here to stay and we believe our patients will greatly benefit by increasing continuity of their care. Routine appointments for Lostwithiel can be booked through reception as usual - urgent appointments will be booked through the triage system run by the doctors. Opening for longer hours has also addressed the issue we have with limited clinical accommodation. Friday to 8.00pm is now included within "The Three Harbours" rota as is a slightly later finish on Sundays to 11.30am. The format of IAGP requirements are to change in October 2022 but at the moment specific details are not available to us - as soon as we know then we will let patients know.
With many people working we appreciate that lunchtimes may be the only time you have to contact us or pop in which is why we do not close during the day. If you have a specific request and find it difficult to get in touch at any time then send an e-mail to KCCG.LostEnq@nhs.net and someone will come back to you.
CQC INSPECTION - SEE 1 FOR PREVIOUS REPORTS AND LINKS
Annual Report: The practice attained 97.6% April 2018 - March 2019 for the Quality and Outcomes Framework; this was the same as the previous year and we are delighted to retain our high standards; during Covid-19 there have been different measures in place. The annual patient survey 2021 showed the practice to be well supported by our patients who recognised the hard work and good outcomes we always strive to achieve. We were even more delighted that in 2022 we have been voted the best in Cornwall and 24th in the country! Thank you to everyone who completed the survey and supporting us............full details can be found on the link gp-patient.co.uk and type in "Lostwithiel Surgery"
(Site updated 29/03/2023)