Dear Patient, 

A new survey for what you would like regarding additional opening hours on Saturdays - this is planned to start in October 2022.   Please complete and return to the surgery at KCCG.LostEnq@nhs.net or bring in person when passing - your views will help us provide what is helpful to patients and the survey link is:  

Survey of what patients would like for additional opening times

Dear Patient,

We would like to know how we can improve our service to you and how you perceive our surgery and staff.    Your comments and ideas are always and as part of the patient group you are automatically sent the quarterly newsletter where questions and answer to these are provided - keeping everyone "in the loop".

We aim to gather around a hundred patients in our patient group from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

Download the pdf version of our sign up form

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

From 18.2.16 NHS England has sought views regarding mental health services for veterans.    The deadline has long since passed but more information and a questionnaire can be accessed at:

https://www.engage.england.nhs.uk/survey/veterans-mental-health-services

From 13.12.16, Kernow CCG invited public opinion on the future on non-emergency hospital transport and although the deadline again has now passed, opinions can still be highlighted using the following link

https://www.kernowccg.nhs.uk/get-involved/consultation/non-emergency-patient-transport/

From November 2019 the patient use of e-Consult had been lower than across the rest of the county.   In part, this was due to how surgeries use the service, for example some practices will only respond to patient requests for, say, a medical certificate using e-Consult.   We preferred that e-Consult was an adjunct to how you access our services, for example a routine question you would like to ask that does not need a "soon response" but you would like an answer to or, as previously, links to self-help that is provided by doctors.   During the pilot we were asked why our patients had not "rushed forth" and our thoughts were that as a small proactive service patients know how to make contact and know that we are readily available for whatever the problem may be.   However, your thoughts would be helpful please............and thank you.   Please address your replies to Rowena Angell, the practice manager.   As from February 2023 there is a new software system called Klinik used by all five practices in our PCN….found via this website

We would welcome patient opinion on whether we should limit new patient registrations for a six-month period given the limitations our building imposes on the quality services we currently offer:   please complete and return to the practice the following survey form

Temporary closure to new patient registrations

The patient participation Group first met in September 2012 and continued meeting at least monthly until January 2014.   The group was instrumental in setting up this website so that the practice could communicate direct with patients.  We hope you agree that it has been very successful and will continue to develop with your help.   

LOSTWITHIEL MEDICAL PRACTICE

PATIENT PARTICIPATION DES REPORT

The total practice list is 4785 of which 3430 patients are under the age of 65 years.   Dispensing patients total 1849

Our PPG disbanded early in 2014 after a very successful two-year stint.   Mindful that the group members were of such stalwart support to the practice, we resolved to retain their expertise and instead form a patient reference group, recruiting additional patient representation through the website.

The group currently has 18 members:

Our aim is to recruit 30 patients of mixed ages and although mixed ethnicity would be ideal we are realistic that this may not be possible in Lostwithiel.  

The group comprises:

• 28% of patients are 65-74 years of age
• 44% 55-64 years of age
• 17% 45-54 years of age
• 11% 35-44 years of age
• 77% visit often
• 23% visit occasionally
• 67% are female
• 33% are male
• All are white British

We have encouraged patients to participate in the PRG using notices in the waiting room, articles in the quarterly newsletters, via the website and in conversation.  

During our ‘flu 2013 day, when over 800 patients attended, the then PPG had a stall and engaged with many patients explaining their remit and role and we believe this helped in our recruitment drive although the majority of patients state they are happy with the practice, the services and our endeavours!  

The majority of the PRG members see themselves as a “sounding board” for ideas we may wish to implement.   Mindful of the number of surveys we are asking patients to participate in at the moment, for example “Friends and Family” and the CQC inspection forms, we decided to await these outcomes before embarking on others.

The practice offers a number of on-line services including prescription requests, appointment booking and access to allergies; summary information and results will follow in due course when the software is available.   Not everyone has a computer or internet access and to ensure equality in participating we make the equivalent available to these patients attending in person; the response is appreciative.

CQC INSPECTION FINDINGS:

• The practice valued feedback from patients and acted upon this.    Feedback from patients about their care and treatment was consistently positive. We observed a patient-centred culture. Staff were motivated and inspired to offer kind and compassionate care and worked to overcome obstacles to achieving this.  Views of external stakeholders were positive and were aligned with our findings

• Patients we spoke with told us they felt safe, confident in the care they received and well cared for.   Patients provided us with specific examples of how the practice had offered them choices and preferences were valued and acted on, for example in treatment escalation plans

• Patients spoke positively about the care provided at the practice.   Patients told us they were treated with kindness, dignity and respect.   Patients told us how well the staff communicated with them about their physical, mental and emotional health and supported their health education

• Patients told us they were included in the decision making process about their care and had sufficient time to speak with their GP or a nurse. They said they felt well supported both during and after treatment

FRIENDS AND FAMILY:

Our survey started in October 2014, three months before the national requirement for the survey.   The summary shows

94% of those responding over a six-month period say they would be extremely likely or likely to recommend our practice to their friends and family.

Our additional question was canvassing opinion on a designated time to speak to a GP – 66% of those who responded believe that it would be

NEXT STEPS:         Ideas from patients for future surveys include print-outs after consultations for patients, an electronic self- booking-in system for appointments and weekend opening; these will be surveyed during 2015-106.