Dear Patient,

patient surveyWe would like to know how we can improve our service to you and how you perceive our surgery and staff.    Your comments and ideas are always and as part of the patient group you are automatically sent the quarterly newsletter where questions and answer to these are provided - keeping everyone "in the loop".

We aim to gather around a hundred patients in our patient group from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

From 18.2.16 NHS England has sought views regarding mental health services for veterans.    The deadline has long since passed but more information and a questionnaire can be accessed at:

https://www.engage.england.nhs.uk/survey/veterans-mental-health-services

From 13.12.16, Kernow CCG invited public opinion on the future on non-emergency hospital transport and although the deadline again has now passed, opinions can still be highlighted using the following link

https://www.kernowccg.nhs.uk/get-involved/consultation/non-emergency-patient-transport/

 

As at 1.11.19, the patient use of e-Consult has been lower than across the rest of the county.   In part, this is due to how surgeries use the service, for example some practices will only respond to patient requests for, say, a medical certificate using e-Consult.   We prefer that e-Consult is an adjunct to how you access our services, for example a routine question you would like to ask that does not need a "soon response" but you would like an answer to or, as previously, links to self-help that is provided by doctors.   During the pilot we were asked why our patients had not "rushed forth" and our thoughts were that as a small proactive service patients know how to make contact and know that we are readily available for whatever the problem may be.   However, your thoughts would be helpful please............and thank you.   Please address your replies to the practice manager.

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