LOSTWITHIEL MEDICAL PRACTICE
PATIENT PARTICIPATION DES REPORT
The total practice list is 4785 of which 3430 patients are under the age of 65 years. Dispensing patients total 1849
Our PPG disbanded early in 2014 after a very successful two-year stint. Mindful that the group members were of such stalwart support to the practice, we resolved to retain their expertise and instead form a patient reference group, recruiting additional patient representation through the website.
The group currently has 18 members:
Our aim is to recruit 30 patients of mixed ages and although mixed ethnicity would be ideal we are realistic that this may not be possible in Lostwithiel.
The group comprises:
- 28% of patients are 65-74 years of age
- 44% 55-64 years of age
- 17% 45-54 years of age
- 11% 35-44 years of age
- 77% visit often
- 23% visit occasionally
- 67% are female
- 33% are male
- All are white British
We have encouraged patients to participate in the PRG using notices in the waiting room, articles in the quarterly newsletters, via the website and in conversation.
During our ‘flu 2013 day, when over 800 patients attended, the then PPG had a stall and engaged with many patients explaining their remit and role and we believe this helped in our recruitment drive although the majority of patients state they are happy with the practice, the services and our endeavours!
The majority of the PRG members see themselves as a “sounding board” for ideas we may wish to implement. Mindful of the number of surveys we are asking patients to participate in at the moment, for example “Friends and Family” and the CQC inspection forms, we decided to await these outcomes before embarking on others.
The practice offers a number of on-line services including prescription requests, appointment booking and access to allergies; summary information and results will follow in due course when the software is available. Not everyone has a computer or internet access and to ensure equality in participating we make the equivalent available to these patients attending in person; the response is appreciative.
CQC INSPECTION FINDINGS:
- The practice valued feedback from patients and acted upon this. Feedback from patients about their care and treatment was consistently positive. We observed a patient-centred culture. Staff were motivated and inspired to offer kind and compassionate care and worked to overcome obstacles to achieving this. Views of external stakeholders were positive and were aligned with our findings
- Patients we spoke with told us they felt safe, confident in the care they received and well cared for. Patients provided us with specific examples of how the practice had offered them choices and preferences were valued and acted on, for example in treatment escalation plans
- Patients spoke positively about the care provided at the practice. Patients told us they were treated with kindness, dignity and respect. Patients told us how well the staff communicated with them about their physical, mental and emotional health and supported their health education
- Patients told us they were included in the decision making process about their care and had sufficient time to speak with their GP or a nurse. They said they felt well supported both during and after treatment
FRIENDS AND FAMILY:
Our survey started in October 2014, three months before the national requirement for the survey. The summary shows
TOTAL FROM 1.1.15
TOTAL SINCE THE START
Would you recommend our practice to your friends and family? ……………………………………...
Neither Likley or Unlikley
No. of additional comments
Total since start
Would a designated time to speak to a doctor on the telephone be helpful?
94% of those responding over a six-month period say they would be extremely likely or likely to recommend our practice to their friends and family.
Our additional question was canvassing opinion on a designated time to speak to a GP – 66% of those who responded believe that it would be
NEXT STEPS: Ideas from patients for future surveys include print-outs after consultations for patients, an electronic self- booking-in system for appointments and weekend opening; these will be surveyed during 2015-106.