Repeat Prescriptions :
Patients on long-term medication can order authorised repeat prescription items in a number of ways : we still require 48 hours to process these requests. Requests received after 2.00pm will increase the processing period by another 24 hours. Please note the dispensary hours are 9.00am to 6.30pm
In person - drop your repeat slip in at reception with the required items clearly marked.
- **Dispensing patients can order next supply when collecting medications : please discuss this new scheme with a dispenser
- By post - send it to us with a stamped addressed envelope if you want us to post it back to you.
- By email - KCCG.LostEnq@nhs.net (NB. Enq has a Q not a G!)
- Online - via the link at the top of this page. First time users will need to complete a simple registration now we have moved to EMIS as our clinical software provider and thereafter can order items to be repeated
- EPS - Electronic Prescription Service - if you have a preference for a specific local pharmacy we now provide electronic prescribing for authorised prescriptions. Just notify us and our clinical system will do the rest.
- Via Patient Access - New patients to the service need to collect a form from the practice and bring two forms of identification, one with photographic identification and a household bill to register with the new software; this will generate passwords and instructions on how to participate
- National delivery methods - we are awaiting confirmation that patient confidentiality is guaranteed before participating; our preference is to support local services to ensure they remain viable
Please note, telephone requests may lead to errors and therefore are not normally accepted.
**Patients living in rural areas, more than one mile from any pharmacy, can elect to have medicines dispensed by the surgery; for patients living in Lerryn there is a weekly delivery by volunteers. There is a chemist in the centre of Lostwithiel for patients living in the town. Prescriptions for Lostwithiel, St. Austell and Bodmin chemists can be either collected from the surgery daily or sent via the electronic system or patients can collect these from the surgery during opening hours - just let us know your preference.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days (ie. 48 hours) for prescriptions to be processed and remember to take weekends and bank holidays into account. This is because you may need to be seen before we can process your request.