NHS NUMBERS: if you do not know yours, there is a new on-line service to find this - www.nhs.uk/using-the-nhs/what-is-an-nhs-number/
e-Consult is an adjunct to all the services that we offer and is designed to give patients the opportunity to ask routine questions. The service has been written by GPs specifically for general practice, and patients wishing to find out more about self-help can therefore feel confident about the advice provided.
WELCOME TO OUR WEBSITE: This has been built upon over many years and is full of useful information, including various on-line services - please see links below and Nos. 2 and 3 under the "Further information" heading. May we suggest looking through the site to start with. By registering as a member of the patient group you will be kept up-to-date with the quarterly newsletters and are invited to update contact details and records via the generic e-mail address below which is also used for repeat prescription requests. Your comments on any topic can be recorded here - please see the "Contact Details" section. If you are new to the area, have a look at our opening times , download a registration form and come and see us.
E-MAIL FOR GENERAL INFORMATION or PRESCRIPTION REQUESTS: KCCG.LostEnq@nhs.net (NB. Enq is a q as in enquiries not a g, this is not always clear when underlined) Please note however that we are unable to accept appointment bookings via e-mail
We are a small and dedicated team and we aim to provide you with friendly, helpful and efficient services to the very best of our collective abilities. With discretion and confidentiality guaranteed, your health and welfare is safe, secure and in good hands. We are a GP training practice aligned to the South West Peninsula Postgraduate Deanery; we train up-and-coming doctors wishing to make general practice their career. We also have attachments from medical students and will let patients know when registrars/students are participating in our services and it is always patient choice to be seen or not by attached clinicians - you just need to tell the receptionist on arrival for your appointment if you prefer not to see a registrar.
Booking routine appointments: We have previously been able to offer routine appointment bookings, access to medical records and ordering prescriptions on-line with our previous clinical software supplier. However, in July we moved to a new clinical system and at present do not have new software or indeed staff training for this. As soon as information is available and arrangements in place we will let patients know...........look out for the next newsletter due in the autumn.
URGENT APPOINTMENT REQUESTS: There is a daily morning triage system for all requests for a same-day appointment run by the GPs. More detailed information is given in the "Appointments" section. Any request for a child under the age of 5 years is automatically given an appointment by the receptionist, bypassing triage.
INCREASING ACCESS TO GENERAL PRACTICE (IAGP) in 2018: For the months of July to September 2018 we offered additional late evening appointments and Saturday morning surgeries in collaboration with the Fowey and Middleway practices by an agreed rota. This proved so successful, particularly for patients who work long hours, and as a consequence we extended the pilot to include both Saturdays (opening hours 8.00am to 12 noon) and Sundays (opening hours 8.00am to 11.00 am) for October 2018 through to March 2019 and now beyond. IAGP is here to stay and we believe our patients will greatly benefit by increasing continuity of their care. Routine appointments for Lostwithiel can be booked through reception as usual - urgent appointments will be booked through the triage system run by the doctors. Opening for longer hours has also addressed the issue we have with limited clinical accommodation. Friday to 8.00pm is now included within "The Three Harbours" rota as is a slightly later finish on Sundays to 11.30am.
With many people working we appreciate that lunchtimes may be the only time you have to contact us or pop in which is why we do not close during the day. If you have a specific request and find it difficult to get in touch at any time then send an e-mail to KCCG.LostEnq@nhs.net and someone will come back to you.
As above, an alternative is eConsult, started 21.5.18, providing self-help for certain conditions, pharmacy advice and an opportunity to ask GP advice for routine questions : the link is https://lostwithielmedicalpractice.webgp.com/
Annual Report: The practice attained 97.6% for the year April 2018 - March 2019 for the Quality and Outcomes Framework; this was the same as the previous year and we are delighted to retain our high standards.
PRIMARY CARE NETWORKS: See our "Leading to Autumn 2019" newsletter for details
(Site updated 18/06/2021)